How can I place an order?

You can order via our Instagram, WhatsApp, or email. Just send us a message with your order details.

Where and when do you deliver?

We deliver to your home, office, or wherever suits you best. Deliveries take place every Monday, Wednesday, and Friday, at a time arranged with a team member.

What payment methods do you accept?

We accept payments via MB Way.

Is the service paid monthly?

Yes, Nectaroo is a monthly subscription service, but there’s no commitment — you can cancel at any time.

Do I need to order in advance?

Yes, to ensure the freshness of our products, we accept orders up to 24 hours before delivery.

Do your products contain preservatives or added sugars?

Not at all. All our juices and snacks are 100% natural, with no preservatives or added sugars.

Are the fruit cubes frozen?

No, our products are always fresh and ready to eat — no defrosting needed.

How should I store the products?

Nectaroo products contain no preservatives, so they should be kept refrigerated and consumed within 24 hours to enjoy their full natural benefits.

Are your products suitable for vegans?

Yes, all our products are entirely plant-based.

Are your products suitable for coeliacs?

No. Although we don’t use ingredients containing gluten, and our tools are used exclusively for cutting fruit, we cannot guarantee there is no cross-contamination.

Can I order for an event or in large quantities?

Absolutely. If you’d like to bring Nectaroo to your event, contact us in advance — we’ll help you choose the best option.

Are the packaging materials sustainable?

Yes! We are committed to sustainability — our packaging is recyclable and reusable, and we minimise plastic use wherever possible. All packaging is washed and sterilised according to best practices for handling food products.

Will you have more products/boxes in the future?

Definitely. In addition to expanding into 100% fruit-based ice creams, we’re working on premium boxes and a selection of toppings.

Thanks to the versatility of fruit, we’re continually developing new products that harness its natural potential, creating new and delicious ways to enjoy it. We welcome your suggestions!

I don’t live or work in Lisbon - can I still order your products?

Our operations are currently focused in Lisbon, but we may occasionally be able to deliver beyond. Get in touch and we’ll be happy to assess your situation.

For any other questions or topics, don’t hesitate to contact us via any of our channels — we’d love to hear from you.